Eufy E28 Review: A Robot Vacuum and Mop With a Deep Cleaner Built Into the Dock
The Eufy E28 is a full-featured robot vacuum and mop whose twist is a portable deep cleaner that lifts out of the dock for sofas, stairs and stains. Owners say it maps the home on its first run, cleans hard floors and rugs well and handles the mop washing on its own, and the one they single out is the removable cleaner. The trade-offs are a tall, heavy robot, a very loud dock when it empties, more maintenance than a basic robot and some reports of early faults. For busy homes with pets, kids and upholstery, it is a strong all-in-one choice.
- Homes with pets and kids
- Carpet and upholstery cleaning
- Hands-off vacuuming and mopping
- Smart home users on any platform
Pros
- Portable deep cleaner lifts out of the dock for sofas, stairs and stains
- 20,000 Pa suction with strong results on hard floors and rugs
- LiDAR maps the whole home on the first run
- Dock self-empties, washes and dries the mop and dispenses detergent
- Quiet while cleaning, rated at 57 dB
- Works with Matter, Apple Home, Alexa, Google Home, SmartThings and Home Assistant
Cons
- Very loud when the dock empties the bin and cleans the mop
- Tall and heavy robot that misses low cabinets
- More maintenance than a basic robot
- Obstacle and floor-type recognition can be inconsistent
- Some reports of early faults and docking failures
- 2.4 GHz Wi-Fi only
Who is the Eufy E28 for?
It suits households that want one purchase to cover the floors and the mess that is not on the floor. Owners with toddlers, several pets and light-coloured furniture describe the portable cleaner as the reason they chose this model, and people working long days say it took two chores, vacuuming and mopping, off their list. It is less suited to homes with low kitchen toe-kicks or furniture, since the robot is tall, or to anyone who wants to carry the machine upstairs often, because it is heavy.
What buyers love
Setup is consistently described as easy, and several owners say the E28 mapped the whole home on its very first run and split it into rooms in the app. Cleaning gets strong marks: it moves from hardwood to area rugs and leaves both visibly cleaner, and the mopping and automatic mop cleaning impress people moving up from older models. That matches the spec sheet, with 20,000 Pa of suction, LiDAR navigation and a dock that self-empties into a 3 L bin, washes and dries the mop, dispenses detergent and refills from a 2.5 L tank. The portable deep cleaner earns real praise for furniture and upholstery, and the app's maintenance prompts and short how-to videos are appreciated. While it cleans, owners find it quiet, in line with its rated 57 dB.
What to know before you buy
The recurring complaint is noise at the dock: emptying the bin and cleaning the mop is loud enough that several owners would not run it while they sleep. The robot is 111 mm tall and fairly large, so it will not reach under some kitchen cabinets, and the heavy integrated unit makes carrying it between floors a chore. Maintenance is more involved than on a basic robot, with a filter part that is easy to lose and a preference for eufy's own cleaning solution. Navigation draws mixed comments, from obstacles and pet mats it does not always recognise to dried stains it leaves behind, and a minority report early hardware faults or docking failures, generally resolved by eufy's warranty service. It connects on 2.4 GHz Wi-Fi only.
Does the Eufy E28 work with my smart home?
Yes, broadly. It supports Matter, which brings it into Apple Home and SmartThings, and it also works with Alexa, Google Home and Home Assistant, where one owner reports starting, stopping and automating it entirely from their dashboard while still using the eufy app to edit the map and no-go zones. Scheduling, real-time tracking, multi-room mapping, no-go zones and a child lock are all part of the app.
Is the Eufy E28 worth it?
For the right home, yes. Its average rating is solid, and most owners describe it as a genuine time-saver that makes the premium price feel justified, with the portable cleaner adding something no ordinary robot offers. If you mainly need floor cleaning, you do not need the deep cleaner, or you have low furniture and want a quiet dock, a slimmer, simpler robot will cost less and fit more places.
Frequently asked questions
What is the portable deep cleaner on the Eufy E28?
It is a handheld cleaner that lifts out of the station for upholstery, stairs, car seats and carpet stains, the jobs a floor robot cannot reach.
Does the Eufy E28 empty itself and clean its own mop?
Yes. The dock empties the 300 ml onboard bin into a 3 L dust bin, washes and dries the mop, dispenses detergent automatically and refills the robot from a 2.5 L water tank.
Does the Eufy E28 work with Apple Home or Home Assistant?
Yes. It supports Matter, which brings it into Apple Home and SmartThings, and it also works with Alexa, Google Home and Home Assistant.
How long does the Eufy E28 battery last?
It is rated for up to 216 minutes per charge, with a charging time of about 3.5 hours, and it returns to the dock to recharge on its own.
Is the Eufy E28 loud?
It is rated at 57 dB while cleaning, which is quiet, but emptying the bin and cleaning the mop at the dock is much louder, so it is best scheduled when nobody is sleeping.
Will the Eufy E28 fit under my furniture?
The robot is 111 mm tall, so it needs at least that much clearance, which rules out some kitchen toe-kicks and low sofas.
